Hosts and co-hosts work together to provide a 5-star experience for guests. Hosts and co-hosts have shared with us that there following best practices can help build a winning relationship and provide excellent, dependable hospitality for guests.

Communicate often and openly

• Discuss scope, expectations and timing of the co-hosting services you expect as a Host. This could mean going over the space (how big it is, how many rooms, etc.), discussing what services are needed for each step of the guest experience, and who’s in charge of making the space sparkle after each guest stay.
• For the services you need, set clear expectations and guidelines on how and when each service should be completed.
• Discuss how expenses should be handled for replenishing necessities at your place (like toilet paper, soap, etc.), maintenance, and other expenses.
• Provide clear feedback after each guest stay and go over each guest review together. Hosts should remember that guests will be reviewing you about their stay in your listing.
• If either the host or co-host want to end the co-hosting relationship, be sure to give the other person plenty of notice, so they can make alternative arrangements.

Discuss Limitations

• Let your co-host know about any conditions, restrictions, or limitations for your listing. This could be how often your place gets booked, the maximum number of nights that are bookable for your listing, the maximum number of guests for each booking, etc. that may apply to the listing.
• As a co-host, be sure to comply with these conditions, restrictions, or limitations.

Be Reliable

• Only agree to perform co-hosting services that you know you can accomplish to the host’s satisfaction.
• Be sure you understand the expectations and guidelines for each service.
• If expenses are required to complete a service, get approval from the host before purchasing items, and include the receipts in the Resolution Center for each purchase.
• Communicate the moment you think you may not be able to complete a particular service or if you need to stop co-hosting.