Sometimes, things come up and guests have to cancel. To keep things running smoothly, you can choose the cancellation policies for your listing: one for short-term stays and one for long-term stays. When you’re ready to do that, find out how to set your listing’s cancellation policy.
When choosing a cancellation policy for your listing, be sure that your selected cancellation policy complies with local rules and regulations.
“Full refund” refers to your nightly rate only. Refunds on Airbnb guest fees depend on several factors. Also, you won’t be paid the cleaning fee if the guest cancels before check-in.
Note: Visit this page if you are a host for listings in Argentina, Canada, Chile, Colombia, Morocco, Netherlands, Philippines, Poland, South Africa, Sweden, & Turkey as these listings are subject to different cancellation policies.
Your standard cancellation policy applies to all reservations of 27 or fewer consecutive nights. You can choose one of the following standard cancellation policies:
The following standard cancellation policies are available by invitation only to certain Hosts:
Your long-term cancellation policy applies to monthly stays, which are reservations of 28 or more consecutive nights. You can choose one of the following long-term cancellation policies:
When you set your standard cancellation policy for stays of fewer than 28 nights, you can choose to offer a non-refundable option. The non-refundable option lets guests book at a discounted rate that’s not subject to your standard cancellation policy. If they cancel, they won’t be refunded.
Find out more about how to offer your guests a non-refundable option for a discounted rate.
Your cancellation policy may be overridden in certain situations, and your guest may be able to cancel for a refund. Find out more about when your cancellation policy may be overridden.
We sometimes test new cancellation policies. If you can’t find your cancellation policy described in this article, please refer to the reservation details for the booking.